Marriott International | Internet of Things Guestroom Lab

Marriott Leads IoT Experiment

Hotelier teams with Samsung and Legrand to explore using “smart” technology in guest rooms

Boutique Design

Marriott Intl. is joining forces with Samsung and Legrand to create a hotel guest room of the future that incorporates Internet of Things (IoT) elements.

Project participants say the IoT Guestroom Lab—powered by Marriott’s Innovation Lab at the company’s corporate headquarters—is exploring concepts that have the potential elevate the guest experience, create more efficient hotel room design and construction, and contribute to Marriott’s global sustainability efforts. As a “smart” hotel room, the space allows multiple IoT systems, devices and applications to communicate with one another to serve guests and optimize hotel operations.

For instance, the technology inside the IoT Guestroom Lab allows a user to ask a virtual assistant for a wake-up alarm, to start a yoga routine on a full-length mirror, request additional housekeeping service and start the shower at the desired temperature stored in their customer profile—all by voice or app.

“We know that our guests expect to personalize almost everything in their lives, and their hotel experience should be no different,” says Stephanie Linnartz, global chief commercial officer, Marriott Intl. “By teaming with best-in-class partners, we are leveraging mobile and voice-enabled technology to give our guests the ability to set up the room to best meets their needs—whether that is creating the ultimate relaxation environment or one that enables productivity for business travelers.”

James Stansberry, senior vice president and general manager of ARTIK IoT, Samsung Electronics, adds: “At Samsung, we aspire to make life easier and better for our consumers, whether they're at home or their home away from home. Partnering with Legrand and Marriott, we can offer users unprecedented levels of control and personalization, thanks to our end-to-end IoT services powered by the ARTIK platform and the SmartThings Cloud. From intuitive lighting to voice-activated room controls, we're delivering customizable, intelligent experiences that make our consumers' lives more convenient, productive and secure.”

Following a three-month-long test at the IoT Guestroom Lab, the partners will analyze feedback to continue innovating with IoT technology. Consumers should start seeing elements of the technology in hotel rooms within the next five years, project participants say.